Refund policy

Return & Refund Policy

We stand behind the quality of our products with a 30-Day Return Guarantee, which means you have 30 days after receiving your order to request a return.

Return Eligibility & Hygiene Standards

Due to strict medical and personal hygiene standards for pediatric oral care products, the Lavirac™ SonicPro Kids Toothbrush must be unused, unwashed, with all protective hygiene seals fully intact, and in its original manufacturer packaging to qualify for a return. For the health and safety of all children and families, mouthpieces or brush units that have had their protective seals broken or opened cannot be accepted for return. You will also need your receipt or proof of purchase.

How to Start a Return

To initiate a return, contact our support team at support@lavirac.com with your order number and the reason for your request. If your return is accepted, we will provide detailed instructions and our designated return facility address.

Please note: Customers are responsible for all return postage and shipping fees. Items returned to us without prior authorization will not be eligible for a refund.

Damages, Defects & Transit Issues

Please inspect your order upon arrival and contact us immediately at support@lavirac.com if the item is defective, damaged during shipping, or if you received an incorrect package. Please provide your order number and clear photos or a short video of the issue within 48 hours of delivery so our customer care team can evaluate the case and issue a free replacement promptly.

Order Inquiries & Support

For any questions regarding returns, exchanges, or order updates, reach out to our dedicated support team at support@lavirac.com.

Order Cancellations Mid-Transit

Because orders are processed quickly for dispatch, orders cannot be canceled or intercepted once they are in transit with our logistics carriers. If you wish to return your product, please allow the parcel to be delivered first and then submit a return request as outlined in this policy.

Refund Process

Once your returned parcel is received and inspected by our warehouse, we will notify you via email of the approval status. If approved, your refund will be automatically credited to your original method of payment within 5 to 7 business days. Please keep in mind that banking institutions and credit card providers may require additional time to post the transaction back to your statement.

If more than 10 business days have passed since your return was approved and you have not received your funds, please reach out to us at support@lavirac.com.